PROJECT BRIEF
Enhance the coach-side dashboard by increasing user engagement and improving the overall user experience. This is essential, as many users have discontinued using the dashboard due to confusion. As an intern product designer, the team wants me to help with conducting user interviews, identifying key pain points, and establishing clear product goals and design intentions.
WHY?
We began this project by conducting an interview with a professional coach - Coach Britt. During the interview, we gained insights into how the user currently utilizes the product and the challenges she has encountered.